Returns Procedure 2008

Our forty-year pedigree and the technical nature of our products means our approach to technical help and customer service is amongst the very best in the industry.

Please help us to help you:

1. Warranty Claims with labour:

   Extremely Urgent! Contact our customer team directly. Technical Express takes care of everything for you, the best warranty system in the aftermarket. Click here for more details.

2. Warranty Claims without labour:

   Not so urgent! (No angry mechanic involved) but still important. This is where a part has been fitted and returned by your customer without a claim for labour. Our commitment to ISO/TUV quality procedures means that we must inspect and report on all warranty returns. please contact our technical team for help.

3. FAI errors (wrongly sent etc):

   Urgent If we have messed up, we need to know. We must correct our error as quickly as possible with minimum fuss and inconvenience, at no cost you.

   Please contact our Customer Services Manager, direct.

4. Any other returns issues:

   Not Urgent Please contact your FAI Sales Manager. They will advise when they are next due to visit you, or fix an appointment.

   Important Note: Please do not return anything without the correct authorisation or paperwork. 15% handling charge on cancelled special orders.

Click here to return to our customer services page.