TecWarranty

The Solution for Handling Warranty Cases and Returns

TecWarranty simplifies and speeds up handling of claims for all participants in the automotive aftermarket. Claims filers and suppliers can now handle guarantee and warranty cases fully electronically. No paper at all.

In order to use TecWarranty a user needs Internet access and activation from the next-highest trade level. On request, modifications to match supplier-specific processing are possible without leaving the TecCom standard.

Using an internet browser, the user enters the warranty case. At any time he can check the status of open and closed cases and evaluate them. TecWarranty is easy to use and transparent; it needs no software installation. An SAP and a standard ERP system interface support all processes for claimants and decision-makers. In this case double input for transfer of data omits. Simple offline claim entry with Microsoft Excel is available; so is automatic e-Mail notification that cases have arrived or been decided. There is a reminder function if cases are not resolved within a given time.

TecWarranty helps traders and suppliers to

• Improve data quality
• Save processing time and money
• Provide stronger service to their customers
• Use is free of charge for the claim submitter
• Availability in many languages

TecWarranty is the low-cost way to handle warranty cases faster, more simply, more flexibly and with more transparency.